About Us

Helping businesses grow through strategy, hands-on support and team development.

I don't believe in producing lengthy reports and walking away. If a project needs implementing, I'll work alongside you and your team to make it happen. Whether that's improving your marketing, refining sales processes, developing new ways of working or supporting operational change, I'm happy to roll my sleeves up and get involved. Once the foundations are in place, I'll train and support your team so they have the confidence and knowledge to continue building on that success.

Businesses I've Worked With

MMSO Consulting works with businesses across a range of sectors, Every industry has its own challenges, but the fundamentals of growing a successful business remain the same: understanding your customers, building a strong brand, delivering great service and making informed commercial decisions.with particular expertise in

• Hospitality
• Hotels & Accommodation
• Wedding Venues & Event Venues
• Restaurants & Bars
• Wellness & Fitness Brands
• Property & Estate Businesses
• Professional Services
• Independent SMEs
• Start-ups & Growing Businesses

Every business is different, but they all share one thing in common.

They are run by passionate people who want to grow without losing what makes their business special.

Why Choose MMSO Consulting?

With over two decades of commercial leadership experience, I understand the realities of running a business because I've done it myself.

I've worked across sales, marketing, operations and senior leadership, helping businesses improve performance, develop stronger customer experiences and achieve sustainable commercial growth.

When you work with MMSO Consulting, you'll always receive:

✔ Honest advice

✔ Practical recommendations

✔ Collaborative working

✔ Commercial thinking

✔ Hands-on support

✔ Tailored strategies

No jargon.

No unnecessary complexity.

Just straightforward support designed around your business.

About Steph

I'm not a consultant who has only ever advised businesses.

I've spent more than 20 years working inside them.

From starting my career as a Marketing Apprentice through to becoming Group Managing Director, I've been responsible for sales, marketing, operations, commercial strategy and business growth across hospitality, property and service industries.

Those experiences shape everything I do today.

I understand how challenging it can be to balance people, customers, finances and growth while still trying to find time to work on the business rather than simply in it.

That's why I founded MMSO Consulting—to provide practical, supportive consultancy that helps business owners feel confident, supported and in control.

What does a Business Growth Consultant do?

A Business Growth Consultant works with business owners to identify opportunities to improve sales, marketing, operations and overall commercial performance. At MMSO Consulting, every recommendation is tailored to your business and focused on sustainable growth.

Do you specialise in hospitality businesses?

Yes. Hospitality is one of my specialist sectors, with extensive experience working alongside hotels, restaurants, wedding venues, golf clubs and leisure businesses.

Can you work with small businesses?

Absolutely. Many of my clients are independent businesses and SMEs looking for experienced commercial support without employing a full-time senior manager.

Do you only work in Lancashire?

No. While I'm based in Lancashire, I work with businesses throughout the UK, both in person and remotely.

How I Work

Every business is different, but my approach is always collaborative.

1. Listen & Understand

Before making recommendations, I take the time to understand your business, your goals and the challenges you're facing.

2. Build a Practical Plan

Together, we'll agree realistic priorities and create a plan that works for your business—not someone else's.

3. Work Alongside You

Where needed, I'll help implement the changes. Whether that's improving marketing, reviewing sales processes, creating systems or supporting your team, I'm happy to be hands-on.

4. Train & Support Your Team

The goal isn't for your business to rely on me forever. I'll help develop your team's confidence and capabilities so they can continue delivering results independently.

5. Step Back When You're Ready

As your business grows stronger, I'll naturally step back. Many clients keep in touch for occasional advice or support, while others simply know I'm there if they need me in the future.